Terms and Conditions
These terms and conditions have sole validity when buying entrance tickets for the Salzburg Easter Festival; any conflicting conditions on the part of the purchasers of tickets are here expressly excluded.
2. Prevention plan and safety regulations
The Salzburg Easter Festival is extremely aware of its responsibility when holding its events. The Salzburg Easter Festival is implementing all requirements of the federal government with regard to holding events in the context of mitigating the COVID-19 pandemic. This also entails a prevention plan that has been approved by the health authorities.
This prevention plan also encompasses safety regulations for the audience that must be adhered to without exception Persistent contraventions of these safety regulations may, if necessary, lead to the person in question being refused entry and/or instructed to leave. In such a case, the ticket price will not be refunded. The security staff and the service personnel are instructed to inform the public as to appropriate behaviour, and to ensure compliance with the safety regulations.
Notwithstanding all care taken and despite adherence to the prevention plan, the Easter Festival cannot accept any liability for cases of infection or for any consequential damage resulting therefrom. However, this does not apply to infections that result from gross negligence on the part of the personnel in the event venues of the Easter Festival. Audience members attending performances and spending time in the event venues of the Easter Festival do so at all times on their own responsibility and at their own risk.
3. Buying tickets and the procedure for allocating tickets to Patrons
The Salzburg Easter Festival will endeavour to ensure that Patrons will be able to sit in their traditional seat, or as close to it as possible. However, it can happen that a new seat is allocated in order to ensure the required safe distance from other visitors.
The sale of individual tickets and online ticket sales begin on 1 December each year.
4. Personalising entrance tickets
By order of the authorities, all tickets must be personalised so that contact tracing can be undertaken swiftly, should there be a suspected case of infection with COVID-19. No tickets may be issued unless the necessary contact data is provided.
It will be assumed that the purchaser of the tickets is also the person who will attend the performance in question, unless contrary information has been provided in writing. The name of the visitor will be printed on the ticket and there will be an ID check before visitors are allowed in the Festspielhaus. Visitors must also ensure that they can immediately give the name and contact data of their accompanying person (name, telephone number, e-mail address), should they be contacted by the authorities because of a case of COVID-19.
The accompanying person will only be allowed into the performance venue together with the visitor whose name is printed on the ticket. The purchaser of tickets is obliged to communicate this information to their accompanying person.
If a visitor is accompanied by more than one other person, they must contact the Ticket Office directly so that the appropriate personalisation can be carried out. It is possible to have tickets “re‑personalised” in the Ticket Office of the Easter Festival.
The COVID-19 regulations mean it is not permitted to pass on tickets to others unless the name on them has been changed officially by the Ticket Office. Visitors may only sit on the numbered seats they have been allocated in the performance venue. It is strictly forbidden to move to another seat.
The allocation of seats will take place in accordance with the legal provisions. Visitors must absolutely keep to the seats allocated to them. However, for organisational reasons, the Salzburg Easter Festival retains the right to assign visitors different seats from those stated on their tickets, though in the same ticket category. Visitors must also comply with any instructions given by the staff at the performance venue. When ordering a wheelchair space, visitors must inform the Easter Festival whether a nearby seat is necessary for an accompanying person.
6. Right of withdrawal
The right of withdrawal in distance selling, in accordance with § 11 of the Distance Selling Act (FAGG) does not apply to the purchase of entrance tickets, since these are classed as leisure services in accordance with the Distance Selling Act, § 18 (1) Z 10 FAGG.
7. Dispatching tickets
Tickets are generally sent by mail after payment for a fee or, on request, as a print@home ticket. For telephone and e-mail sales, a handling fee will be charged per order. The costs are to be borne by the recipient. From three weeks before the first performance booked, tickets are generally only sent as print@home tickets.
We recommend using the new possibilities for printing tickets at home. Such a ticket is only valid when it is printed on an A4 sheet of paper and is in good condition. The QR code printed on it will be validated by a scanner upon entering the performance venue. It is impossible to enable additional people to gain admission by printing the ticket out more than once, because the repeated use of the same QR code will be registered immediately by the system.
Invoices must be paid within the given payment period, stating the payment reference. The Easter Festival accepts the following credit cards (both online and at the Ticket Office): Mastercard, American Express, Diners Club, Visa and JCB. It is also possible to pay by bank transfer (with all transfer fees to be borne by the purchaser), or by cash on the spot in Salzburg using a debit-card terminal (e.g. with a Maestro Card). Payment at short notice before a performance is only possible using a credit card, cash or debit card. All prices are given in euros and include the statutory value added tax.
9. Return and exchange
Ticket purchases are binding in every form. It is the client's responsibility to check the invoice before payment. Regrettably, it is impossible to reserve an option on tickets, nor is it possible to return or exchange tickets that have been ordered or purchased. An offer of tickets becomes binding only when it is actively accepted by the customer, and otherwise expires at the time specified. Tickets may be returned to be resold on a commission basis (without guarantee of sale), but only for sold-out performances or by Patrons; a commission of 10% of the ticket price will be charged. If the tickets in question are for seats that are situated directly next to each other for a performance, both tickets must be returned for sale on commission, given the COVID-19 safety regulations and the distance rules. To this end, the original entrance tickets must be submitted.
It is not possible to apply a discount if the tickets have already been paid for.
It is the customer’s responsibility to check the details on the entrance tickets immediately after receipt. If any mistakes should be found, the Ticket Office must be contacted immediately.
Tickets that have expired will not be replaced.
10. Special rules for COVID-19
If it should prove impossible to attend a performance because of measures taken in connection with the COVID-19 pandemic (such as an official travel warning for Salzburg, a declaration of Salzburg as an official area of risk, or a reduction in the number of seats available), the ticket price will be refunded upon receipt of the appropriate proof.
11. Replacement tickets in case of loss
Only the purchaser of tickets may apply for replacement tickets. They must do so in writing and must provide the receipt and an ID with photo. In cases of doubt, the replacement tickets will have priority over the original tickets.
Vouchers may be redeemed at the Ticket Office of the Easter Festival in Salzburg by the date stated on them. No guarantee can be given for tickets for specific performances or seats. It is not possible to exchange vouchers for cash.
12. Commercial and private resale or transfer of tickets
Purchasing entrance tickets in order to resell them for commercial or business purposes or in order to transfer them to others is forbidden without obtaining the prior consent of the Salzburg Easter Festival. In cases where this consent is given, paragraph 4 above still applies. It is also not permitted to offer entrance tickets for sale via Internet auction sites or marketplaces, nor to offer them publicly on the radio, in the media or otherwise. The Salzburg Easter Festival reserves the right to refuse to sell entrance tickets in future to people who contravene this ban, and the Easter Festival also reserves the right to block current entrance tickets without providing any replacement.
13. Changes to the cast or programme
Changes to the cast or programme, or changes to starting times, do not entitle people to return their entrance tickets. If changes do occur, the Salzburg Easter Festival will do its best to notify ticket holders accordingly, within a reasonable timeframe. However, it is the responsibility of the ticket holders to inform themselves about any possible changes. The most up-to-date information can be found on our website.
14. Cancellation of performances
If a performance is cancelled, the customer will be reimbursed for the full amount of the ticket price, and if a performance begins but is stopped, he or she will receive a proportionate amount of the ticket price. No further claims by the customer will be allowed if the Salzburg Easter Festival was not responsible for the cancellation of the event. The original entrance ticket must be returned within three months after the cancelled performance in order for reimbursement to take place. After this date, any claims will be void.
15. Photographs, video and audio recordings during performances
All manner of photography, video and sound recordings are forbidden during performances of the Salzburg Easter Festival. The use of mobile phones is similarly forbidden. In cases of non-compliance, the organiser has the right to confiscate and retain the device(s) in question until the end of the performance.
Visitors to the Salzburg Easter Festival expressly give permission that any images or recordings made of them during the Easter Festival or in connection with it may be exploited in the media using any current or future technological procedures, without any temporal, material or territorial restrictions, and without any compensation to the visitors.
16. Validity of the venue-specific house rules
All venues of the Salzburg Easter Festival are subject to their specific house rules. By entering a performance venue, visitors and customers expressly accept the house rules of the venue in question.
17. Cloakroom, provisions for admittance
Coats, umbrellas, bags, rucksacks, similar bulky items, cameras and other recording equipment must be handed over to the appropriate cloakroom personnel. We recommend avoiding having to hand over large pieces of luggage.
Visitors arriving too late will only be admitted during the intervals. IDs for reduced ticket categories will be checked when visitors are admitted. Festive clothing should be worn.
18. Data protection provisions
The utilisation of personal data is regulated by the data protection provisions. The data protection provisions are an integral, binding component of these Terms and Conditions.
19. Final provisions
These Terms and Conditions are available in German and English. In cases where these two versions deviate, the German version shall be deemed authoritative. These Terms and Conditions are subject to Austrian law, excluding the UN Convention on Contracts for the International Sale of Goods. If a transaction is not a consumer transaction, the competent court in Salzburg is agreed to have exclusive jurisdiction.
Osterfestspiele Salzburg GmbH
Herbert-von-Karajan Platz 11
5020 Salzburg, Austria
Commercial Registry No.: FN 57026 m
Business Identification No. (UID Number): ATU 37433700
Data processing Register No. (DVR Number): 0955264
Phone: +43 (662) 8045 361
(as of: September 2021)