FAQs about the 2021 "Easter Festival in Autumn"
Published in September 2021
We look forward to seeing you at the "Easter Festival in Autumn" from 29 October to 1 November 2021!
To make your visit as safe and pleasant as possible, we have compiled the most important information for you here.
If you have any questions, please contact our ticket office.
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What hygiene regulations will apply at the 2021 Easter Festival?
Your health is naturally of especial importance to us and we are keeping a keen eye on current events surrounding COVID-19. We have a comprehensive hygiene concept that will be adjusted on a daily basis in October/November 2021.
From the moment you enter the venue, in all areas of the Festspielhaus and during the performances, you are generally required to wear FFP2 protection (face shields are not permitted). Please bring your own FFP2 mask.
Your entrance points will be marked out, depending on which side and in which area you are sitting (ground floor, boxes, circle). This is to help you avoid unnecessary contact in the foyer. Direct access to the Festspielhaus will be available from Parking Garage B in the Mönchsberg; you will be assigned your relevant sector after arrival in the foyer.
You attend performances at your own risk. Please only come to our events if you display no symptoms of COVID-19.
Does the so called “3G rule” apply in the Festspielhaus?
Yes, to attend a performance you must be tested, vaccinated or recovered.
What proof do I have to show?
Please bring your vaccination certificate and an identification document.
Proof of a survived SARS-CoV-2 infection must be provided by means of a positive PCR test (older than 21 days). Alternatively, proof of neutralising antibodies can be presented; this is valid for three months. You will also need an identification document.
PCR tests are valid for 72 hours from sample collection.
Antigen tests from an authorised body are valid for 24 hours from sample collection.
Self-tests recorded in one of the official data processing systems of the Austrian Federal Provinces are valid for 24 hours
How many will be allowed in the audience?
Full seating capacity is currently planned for events with allocated and designated seating.
When will ticket sales begin?
Is there anything we should consider when buying tickets?
All tickets have to be personalised to comply with the rules of the authorities. This is to enable swift contact tracing in the event that there is a suspected case of COVID transmission. We can regrettably only sell tickets if we are given your contact data.
Unless we are otherwise informed in writing, we will assume that the purchaser of a ticket will be the person attending the event. Their names will be printed on the tickets, and there will be an ID and “3G” check when the audience is admitted to the Festspielhaus. Please allow extra time when coming to the Festspielhaus on account of these additional entry controls. Visitors must ensure that they can immediately provide the contact data of any accompanying person (name, telephone number, e-mail address), should the authorities contact them afterwards on account of a case of COVID-19. An accompanying person is only allowed to enter the performance venue when in the company of the visitor whose name is printed on the ticket. Please inform your companions accordingly, and take note of our latest guidelines.
If a visitor is going to be accompanied by more than one person, please contact our Ticket Office directly so that the appropriate details can be noted. The names on tickets can also be altered by the Ticket Office.
The COVID-19 provisions mean it is not possible to pass on tickets to others unless the name on the ticket is changed at the Ticket Office. In the performance venue itself, visitors may sit only on the numbered seats specifically allocated to them. It is strictly forbidden to move to another seat.
What should I do if I cannot attend a performance, or decide against it?
If you are unable to travel to Salzburg on account of an official travel warning for Salzburg issued by your home country, then it is possible to cancel your ticket and to get a refund of the money you have paid.
Why use print@home?
We recommend using the new ‘print@home’ ticket option. This is only valid when printed on a DIN A4 sheet that is undamaged when presented at the entrance to the venue. The QR code printed on it will be validated electronically by a scanner when you are admitted. It is impossible for further people to gain access by means of multiples copies of a ticket with the same QR code. The system will immediately report this.
Is there anything to consider when fetching tickets?
Should you wish to collect your tickets in person, please do so – if possible – during the day from the ticket office at Herbert-von-Karajan-Platz. This will help us to avoid large gatherings of people and long waiting times at the evening box office.This year the evening box office is located in the foyer of the Großes Festspielhaus and opens 1 hour before the concert. Please note that you can only collect pre-paid tickets at the evening box office.
What should we pay attention to when entering the performance venues?
Please give yourself enough time when coming to a performance, because the entrance and security controls might result in delays or waiting times. Furthermore, please show your photo ID and "3G" proof at the entrance control without being asked.
Will there be an intermission in the concerts?
With the exception of the performance of the Requiem on 29 October, all concerts will be played with an intermission. Please feel free to take advantage of the gastronomic offer during the interval.
May I pass on my tickets?
Please note that all tickets must be personalised. If you are unable to attend the concert in person, please do not simply give the tickets to a third party, but please contact our ticket office beforehand.